A Guide on How to Cancel Your DocuSign Subscription

How To Cancel DocuSign Subscription

In the fast-paced world of digital document management, mistakes happen, deals fall through, and needs evolve. If you've ever found yourself needing to cancel or revoke access to documents you sent out for signature using DocuSign, fret not. DocuSign has streamlined the process, making it quick and easy to regain control over your documents.

Reasons for Canceling DocuSign Subscription:

There are various reasons why you might want to cancel your DocuSign subscription. Perhaps you've discovered a more suitable alternative, or your current electronic signature needs have changed. Whatever the reason, understanding the cancellation process is crucial for a smooth transition.

Steps to Cancel Your DocuSign Subscription:

  1. Login to your DocuSign Account: Visit the DocuSign website and log in using your credentials. Make sure you have access to the account you wish to cancel.
  2. Navigate to Account Settings: Once logged in, locate the account settings section. This may be accessible by clicking your profile picture or finding it in the dropdown menu.
  3. Click on Billing: Within the account settings, find the "Billing" tab and click on it to proceed to the next step.
  4. Cancel Subscription: In the billing section, you'll find an option to cancel your subscription. This option should be clearly labeled and easily accessible.
  5. Confirmation: After selecting the cancel subscription option, you'll likely be prompted to confirm your decision. Review the details carefully to understand the consequences before proceeding.

Once these steps are completed, your DocuSign account will be canceled, and any active subscriptions terminated.


  1. What happens to my documents after canceling my DocuSign account?

    Your documents remain accessible in read-only format, but you won't be able to send or sign new documents through DocuSign.

  2. Can I reactivate my DocuSign account after canceling it?

    Yes, you can reactivate your account anytime by contacting DocuSign's customer support.

  3. Will I receive a refund for unused subscription time?

    DocuSign typically doesn't provide refunds for unused subscription time, so plan your cancellation timing accordingly.

  4. Are there any fees associated with canceling DocuSign?

    DocuSign doesn't charge additional fees for canceling your account, but you may still be responsible for any outstanding subscription charges.

  5. Can I delete my DocuSign account entirely instead of just canceling the subscription?

    Yes, you have the option to delete your DocuSign account entirely, but exercise caution as it will permanently remove all your data.


Canceling your DocuSign account is a straightforward process, ensuring a smooth cancellation without hassle. Familiarize yourself with DocuSign's refund policy, consider alternatives if needed, and make informed decisions to optimize your digital document management experience. Share this guide with others who may benefit from canceling their DocuSign accounts, and take control of your subscription to explore other options if necessary. Your journey towards a more efficient digital signature workflow starts with making the right choices.