How to recover temporarily locked Zalo account simple and effective

Zalo is a free video and phone calling application that allows you to connect with friends and chat as long as you have an internet connection. In the process of using, sometimes you may face many issues like account being temporarily locked due to violation of Terms of Use. Check out the article below to learn how to recover a temporarily locked Zalo account simply and effectively.

How to recover temporarily locked Zalo account simple and effective

1. Why is the Zalo account temporarily closed?

  • - Posting and delivering hot photos and videos with sensitive content.
  • - Zalo detects you sharing, spreading malicious code and viruses to others.
  • - Sending fraudulent information, winning information to others.
  • - Disseminate reactionary and anti-state information.
  • - Share copyright related services.
  • - To be badly reported by others.
  • - Violation of the terms of use of Zalo.

You can read Zalo's terms to find out if you have been excluded from your account due to your violation: go to personal > select Settings > choose information about Zalo > click on the terms of use.

2. Instructions for recovering a temporarily closed Zalo account on the phone

Contact Zalo switchboard directly

Contacting the Zalo switchboard is a good solution today to help you unlock Zalo effectively. Please call 1900 561 558 (2000 VND/min) > press 2 to meet the operator.
After that, you need to present the problem asking the operator to unlock your Zalo account for you.

Message Zalo support

In this operation, you cannot access your account, so you have to borrow the Zalo account of a loved one to manipulate. The steps are as follows:
  1. Go to personal > choose Settings.
  2. Click on information about Zalo > choose problems ?  Contact us now!.
  3. Select the icon in the lower left corner of the screen > enter information for support.

Register a new account with an old phone number

If your account has a Zalo 2020 error, you can apply this way, but all the information and data on your account will be erased and there is no way to recover. If you want to get your account back, you only need to wait within 48 hours to be able to re-register your new account with the same old phone number.

3. Instructions for recovering a Zalo account temporarily locked by a computer

This way, you cannot access your account, so you have to borrow the Zalo account of a loved one to do it. The steps are as follows:

  1. - Step 1: Go to Zalo application on PC > scroll to search section.
  2. - Step 2: Type PC support Zalo in the search> choose PC support Zalo.
  3. - Step 3: Submit locked account information.

The previous article showed you how to recover a temporarily locked Zalo account simply and effectively.

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