Effortless Ways to Cancel Your BigCommerce Subscription - A User-Friendly Guide

How To Cancel BigCommerce Account Subscription? Easy Ways!


BigCommerce, a leading e-commerce platform, has gained immense popularity. However, not every user finds it suitable for their needs. If you're looking to cancel your BigCommerce account subscription, we've got you covered with easy and efficient methods.

Why Cancel BigCommerce Account?

Despite being a prominent online marketplace, some users opt to cancel their BigCommerce accounts due to evolving preferences and alternatives available for selling products.

Understanding BigCommerce Plans:

  • BigCommerce Plus Plan: $105 per month
  • Standard Plan: $39 per month
  • Pro Plan: $399 per month

How to Cancel BigCommerce Paid Store Plan Online:

  1. Login to your BigCommerce Account.
  2. Navigate to “Account Settings” > “Account Overview” from the control panel.
  3. Select the name of the Paid Store you wish to cancel under the Stores section.
  4. Scroll down and click on "Cancel Store Plan."

Canceling Through Customer Support:

Another option is to cancel your BigCommerce account by calling their support team. Ensure you have your Support PIN ready. Call the appropriate number based on your location and follow the instructions provided during the call hours (7 am to 6 pm, Monday-Friday).

Contact Numbers for BigCommerce Support:

    • US & Canada: 1-888-699-8911
    • Australia: 1-800-821-758
    • New Zealand: 0800-001046
    • United Kingdom: 0808-189-1224
    • Indonesia: 803-015-203-9781
    • Malaysia: 1800-813-018
    • Singapore: 800-852-3064
    • India: 000-800-100-4447
    • China: 400-120-9276
    • Hong Kong: 800-906-535
    • Philippines: 1-800-1-322-0070
    • South Korea: 080-808-098
    • Japan: 0120-692-386
    • Other: +1-512-758-7588

Cancellation Request Form:

You can also submit a cancellation request through the form. Enter your Store URL and Support PIN, click Login, and follow the steps to submit your cancellation request to the BigCommerce team.


  • Does BigCommerce Offer A Free Trial? Yes, BigCommerce provides a 15-day free trial before requiring payment.
  • How To Cancel BigCommerce Trial Store? No specific steps are needed; your trial period automatically expires after 15 days.
  • Can You Get A Refund From BigCommerce? No, refunds are not provided after canceling the paid store plan.
  • How To Contact The BigCommerce Support Team? Call their customer service team at 1-888-699-8911 or refer to the provided contact numbers for different locations.


If BigCommerce falls short of your expectations, easily cancel your paid store plan either online or by contacting their support team. All the necessary details are provided in this article for a hassle-free cancellation process.